Bookstore - FAQ

Return to Home

Due to COVID-19 (Coronavirus) safety concerns, Follett's administration has made the decision to temporarily close all campus bookstore locations. However, the bookstore website remains open, and is extending FREE GROUND SHIPPING to avoid disruption. The bookstore’s priority is to ensure the campus community has textbooks and other essential items.

The Bookstore will return to in-person service on July 6, 2021*

Monday and Wednesday, 9 a.m. to 1 p.m. 
Tuesday, 11 a.m. to 3 p.m.
Thursday, 2 p.m. to 6 p.m. 

*Follett employees are currently required to wear face coverings. Capacity will be limited to 20 including store employees.

Yes, if your campus store location is open. If your campus store is closed, customers can ship rentals back to the store via a free FedEx return label. There are two ways to get a Rental Return Label:

1.    Wait for the rental reminder email that is sent 14 days before your rental due date. Email is sent again 7 days, 3 days, and the day of your due date. This email contains a link to generate a free return shipping label and packing slip.

2.    Or you can immediately generate a free return shipping label on this website, in your account by clicking the "Sign In" link on the top right side of the page to sign into your account. Once you’ve signed in, click the link “Rentals”. You will be navigated to the Rentals page in your account. On Rentals page, scroll down the page to see the books you rented. Click the link “Return All Rentals by Mail”. You can also click the button “Return by Mail”. Both open a pop up to select your rentals to ship back.

Please contact campus store using the steps below and someone will assist you. Please allow several business days for the staff to respond, as they are working to answer all order inquiries. 

1.    Click “Contact Store” in the website footer.
2.    Under “Questions & Comments” section, you can fill out the form to send an email to the store.
3.    Ensure to provide your Web Order Number.

Your item may be shipping from a location that has closed due to COVAD-19 concerns.  Your order will be filled when we are able to access that location again.  Items that are in this situation are marked as “backordered” on the website.  However, when you placed your order, the ship-from location may not yet have been closed or was in the process of closing so this backorder status may not have been displaying, check the item again now for confirmation. 

Sorry for the inconvenience during this uncertain time.  If you wish to cancel an order in this status, use the same contact form described above. 

No, instead you can order from this bookstore website, which continues to be open.

Yes, if your campus store is open. If your campus store is closed, customers at U.S. locations can sell back books online (ship your books) through the “Sell Your Textbooks” link in the site footer.

1. Click “Sell Your Textbooks” link from the website footer.

2. On the Sell Your Textbooks page, refer to the Online section and click “Sell Your Textbooks” button.