The Customer Service program will teach you how to handle all types of customers and ensure that you can perform quality service in the business environment. As a student, you learn how to develop your skills as a customer service professional and will work to improve your communication and listening skills. The course teaches you how to respond to the customers needs, as well as grow technical and interpersonal skills to provide constant quality services.
Program customization available for agencies, government entities and industry partners.
Successful completion of your hours makes you eligible to apply for graduation to receive your certificate of competency.
Once you complete your program, you may look forward to careers as a customer service representative, account manager, client service representatives or a call service representative. Phoenix is the second largest in service center and call center sites in the country, with careers available in the finance, technology, insurance and consumer products industries and some of the highest starting wages in the country in the profession.
You also may take advantage of career services to gain skills in interviewing, resume writing, looking for a job and other career guidance. Through these services you will be better prepared to complete successful interviews and attain employment.
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Clock Hour Program
Clock-based certificates are training programs that provide skills for quick entry into the workforce. The clock-hour programs have specific year-round start dates.
Deer Valley Campus and select locations
Customer Service Representatives**
Certificate of Competency - Certified Contact Center Preparation: $545*
Visit O*NET OnLine for median salary.
* Please note that these are only estimates. These estimates may change based on increases to tuition, course fees and book costs. This program is not financial aid eligible.
** For information about careers in your area of study, visit O*NET OnLine for detailed job descriptions, education requirements, as well as wage and employment trend information.