The Certificate of Competency (CCT) in Computer Support Specialist program provides students with a solid, hands-on skill set of computer, networking, and customer user support. Students gain an understanding of the interaction between microcomputer software and hardware, network and internetworking operating systems software and hardware, as well as interpersonal/customer service skills. Students have the opportunity to pursue their interests and professional goals leading to industry recognized certifications embedded in the CCT, including: networking, Linux, and customer user support.
Students must earn a grade of C or better in all courses within the program.
For students considering college and/or university transfer, consult with a navigator, academic, program, or faculty advisor at the college and/or university transfer partner.
Required courses and restricted electives must be taken within five (5) years prior to completion of the program to be applied toward this award.
Students may receive credit for courses within the program based on current industry certifications.
This pathway map will help you gain the expertise needed to:
- Update hardware and software as needed to maintain fully functional systems.
- Apply knowledge of operating systems to manage system hardware, security protocols, and software technologies.
- Design, maintain, and revise systems to meet desired specifications.
- Manage administrative access and user security policies within systems.
- Organize and prioritize workload to ensure successful completion of projects.
- Integrate social and ethical responsibility in decision-making and actions.
- Continuously adapt to an ever-changing technical environment.
- Demonstrate professional behaviors and abide by norms and conventions appropriate to the field.
- Apply critical thinking skills and problem-solving to configure and troubleshoot systems to ensure proper operation.
- Utilize effective written and oral communication with multiple stakeholders in formal and informal settings.
- Demonstrate the ability to work with others individually and as a team.
- Create and maintain proper documentation of design, implementation, validation, workflow processes, troubleshooting, and revisions of systems.
Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Maricopa County-based annual median wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.
Computer and Information Systems Managers
Computer, Automated Teller, and Office Machine Repairers
- Computer Network Architects
- Computer User Support Specialists
The following is the suggested course sequence by block. Please keep in mind:
- Students should meet with a navigator to discuss their academic and career goals.
- The course sequence is laid out by block and may be affected when students enter the program at different times of the year.
- This is a cohort program in which students progress through their course of study together in the required course sequence.
|Course Name||Requisites||Notes||Clock Hours|
|ISP105||Computer Information Systems||52|
|CSN170||A+ Exam Prep: Computer Hardware Configuration and Support||110|
|CSN270||A+ Exam Prep: Operating System Configuration and Support||110|
|Course Name||Requisites||Notes||Clock Hours|
|CSN140AB||Introduction to Networks||122|
|CSN126DL||Linux Operating System||110|
|CSN102DA||Customer User Support||110|
Students must earn a grade of ‘P’ or ‘C’ or better (depending on the course grading scale) for all courses required within the program.
Weekly hour requirements vary by program. Students should meet with a navigator to discuss these requirements further. Actual completion times may vary. A separate $15 Registration Fee will be charged per academic year.
View MCCCD’s curriculum website for the Certificate of Competency in Computer Support Specialist (Day) (http://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm12?id=149729).
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
The pathway map presented above is for the current catalog year and is the intended pathway map for new students. Other versions of this pathway map from different catalog years are available below:
|Catalog Year||Effective Dates|
|2020-2021||5/26/2020 – 5/24/2021|