Tech Support Specialist

Technology Support Specialist Apprenticeship

Tech Support

Technology Support Specialist Apprenticeship

The Technology Support Specialist Apprenticeship is designed to provide fast, quality training in the classroom followed by paid, on-the-job training with local employers. Apprentices will prepare to enter the IT field by learning to analyze, troubleshoot, and rectify day-to-day technology challenges. Upon completion of classroom training, apprentices will be placed with local employers and assigned an on-the-job mentor to hone and perfect their new skills.

As a Tech Support Specialist, you may assist new employees set up their workstations, troubleshoot weak WiFi connections, obtain permissions to access files, and provide exceptional customer service. If you are a customer-focused, critical thinker with an interest in the IT industry, apply today!


Tech - First Card Set

Application Process

Prior IT experience is not necessary to be part of this exciting new program. However, you must be at least 18 years of age and have a high school diploma or hold a GED. For consideration, follow these steps:

  • Submit a completed Application 
  • Submit a transcript from prior institution
  • Meet all requirements of the application process
  • Interview with college staff
  • Attend a program orientation

The next cohort of the TSS Apprenticeship starts March 20, 2023. All materials must be submitted by January 16, 2023. Submit to: with the subject line: TSS Apprenticeship Application. For assistance, call (602) 238-0072.

Program Requirements

While in the program, apprentices will be required to pass two core exams covering:

  • Security skills for IT support professionals
  • Device operating systems including Windows, Max, Linux, Chrome OS, Android, iOS and cloud-based software
  • Troubleshooting core service and support challenges
  • Supporting IT infrastructure and networking
  • Support PC and mobile device hardware
  • Implement data backup and recovery


Benefits of an Apprenticeship Program

Fast and Affordable

Fast and Affordable

Less than one semester of classroom instruction with built-in tuition assistance.

Industry Driven

Industry Driven

Earn the nationally recognized A+ certification, highly preferred in the IT industry, and the U.S. Department of Labor Registered Apprenticeship credential.

Paid Work Experience

Paid Work Experience

Placement into paid, full-time, on-the-job training.

Job Outlook

Job Outlook

Open IT positions are predicted to increase by 28% in the next five years.

Start Dates

Class Timeline

Technology Support Specialist Program

This program is an intensive, deep dive into the Information Technology field. Apprentices will commit one year to the program, including 14 weeks in the classroom followed by paid, full-time employment with a local company for the remainder of the year. Shifts may vary by employer.

Tuition assistance is available for those who qualify!

For free assistance building a resume, contact GateWay Career Services at (602) 286–8500 for an appointment.


Need Tech Talent?

After 14 weeks, our students will be ready to become your full-time employees! Benefits of participating in an apprenticeship program include:

• Timely training in specific knowledge that your company needs
• Reduced turnover – more than 90% of apprentices stay with their employer beyond their apprenticeship experience
• Lowers your cost for recruitment and training
• Results in higher productivity
• Develops highly skilled employees – your company provides guidance and mentors so apprentices learn exactly how you want the job done

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