Support Services

Early Alert

GateWay is committed to the success of its students by providing an environment conducive to teaching and learning. To ensure that every student takes full advantage of the educational opportunities, the College has implemented a student success program supported through an Early Alert System (EAS) .

The goal of the Early Alert program is to work with students individually and assist in a success plan that aids in overcoming any barrier to college success. The system allows faculty to be proactive, supportive, and involved in facilitating the academic components of student retention through early detection and intervention of students who are experiencing problems. Or allows the student to submit themselves to work with the success team. For more information please visit student success services and fill out a service request.


Submit an Early Alert Report

Note: many faculty who use the EAS choose to include the information above on their syllabus. Feel free to use or modify the above statement.

Who Can Benefit from Early Alert?



There are many reasons that a student might be submitted to the Early Alert System: we work with students who have a range of academic and personal barriers that prevent them from being successful. Some of the most common reasons for submitting a student to the Early Alert System include:

  • Excessive absences and/or tardiness
  • Needs tutoring
  • Has low test and/or quiz scores  |  Not completing homework
  • Knowledge of personal or family difficulties (i.e. financial, death in the family, etc.)
  • Change in demeanor

It is imperative to note that the Early Alert System cannot serve as a surrogate for good classroom management, nor are we disciplinary in nature. We have developed a set of best practices for using the Early Alert System to help your students be successful:

  • The Early Alert System works best when used early! Submissions in the first 4 weeks of class are most likely to result in a successful outcome for your students
  • Let your student know the nature of your concern for them and that you will be submitting them to the Early Alert System
  • Include the Early Alert System in your syllabus
  • Let us know when our feedback doesn’t match up with what you’re seeing in class

Early Alert System Process

  • Our Early Alert team will acknowledge your submission within one workday.
  • The Early Alert Coordinator will triage the student issue. Most alerts get forwarded to GWCC’s Peer Mentors who make initial contact with the student. Depending on the severity and/or immediacy of the alert, it may go directly to a certain area/person (such as Counseling) instead of going to the Peer Mentors.
  • A Peer Mentor will meet with the student to create a success plan. The Peer Mentor will also engage the student in the use of pertinent campus resources; walking them to the resource office, introducing them to staff, and helping them make an appointment if necessary.
  • Peer Mentors follow up with students within a week and report back to the EAS coordinator.
  • An EAS coordinator will send an email, call, or stop by to update the faculty member who submitted the early alert.

The form has been improved, allowing for better tracking, and authentication is required at the bottom of the form prior to submitting.

Note: For some referrals, such as the Counseling Center, the follow-up form may not contain certain information due to confidentiality reasons.