Network Support Technician

The Certificate of Competency (CCT) for Network Support Technician explores and studies multiple facets of IT networking. Build skills in various networking hardware and software, protocols and devices. Learn concepts needed to better understand various aspects of network functionality and troubleshooting. Utilize skills learned to prepare for the CompTIA Network+ certification.


Field of Interest
Computer and Information Technology
Degree Type
Certificate of Competency (CCT)
Academic Plan
Network Support Technician (CER)
Academic Plan Code
Total Clock Hours Required
Effective Term
Fall 2019

Standards aligned to CompTIA Network+ certification exam.

What You'll Learn
  • Use conceptual models to explain how data is transmitted between computers on a network. (CNP215)
  • Understand the OSI and transmission control protocol (TCP)/IP network models. (CNP215)
  • Identify common components of a network and explain their functions. (CNP215)
  • Install and configure components of a computer network. (CNP215)
  • Install and configure common internet connections. (CNP215)
  • Install and configure common client programs. (CNP215)
  • Install and configure wireless networks. (CNP215)
  • Share and secure resources in a Windows work-group environment. (CNP215)
  • Share and secure resources in a Windows home-group environment. (CNP215)
  • Share and secure resources in a Windows domain environment. (CNP215)
  • Troubleshoot connectivity problems. (CNP215)
  • Install and configure firewall software. (CNP215)
  • Deploy appropriate cabling solutions. (CNP225)
  • Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them. (CNP225)
  • Explain the purposes and use cases for advanced networking devices. (CNP225)
  • Explain the purposes of virtualization and network storage technologies. (CNP225)
  • Compare and contrast WAN technologies. (CNP225)
  • Given a scenario, use appropriate documentation and diagrams to manage the network. (CNP225)
  • Compare and contrast business continuity and disaster recovery concepts. (CNP225)
  • Explain common scanning, monitoring and patching processes and summarize their expected outputs. (CNP225)
  • Given a scenario, use remote access methods. (CNP225)
  • Identify policies and best practices. (CNP225)
  • Configure a Windows firewall utilizing the typical and advanced modes. (CNP225)
  • Summarize the purposes of physical security devices. (CNP230)
  • Explain authentication and access controls. (CNP230)
  • Secure a basic wireless network. (CNP230)
  • Summarize common networking attacks. (CNP230)
  • Implement network device hardening. (CNP230)
  • Explain common mitigation techniques and their purposes. (CNP230)
  • Explain the network troubleshooting methodology. (CNP230)
  • Given a scenario, use the appropriate tool. (CNP230)
  • Given a scenario, troubleshoot common wired connectivity and performance issues. (CNP230)
  • Troubleshoot common wireless connectivity and performance issues. (CNP230)
  • Troubleshoot common network service issues. (CNP230)
Program prerequisites
Course #Course TitleClock Hours
CompTIA A+ certification or applicable IT field experience.
Required courses
Course #Course TitleClock Hours
Clock Hours:640
CNP215Networking Basics315
CNP225Network Technologies168
CNP230Network Troubleshooting and Solutions157

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description